Hotel voice that sounds like your brand

Yes. Guests keep dialling the same line. Absolute puts a branded SIP / VoIP server behind it with your IVR, queues and admin panel.

Yours. We build a dedicated hotel VoIP stack on a VPS for your brand — configured and handed over — with Absolute support for care, changes and reporting. Not a multi-tenant “buy 5 extensions” plan.

With an active support package, the custom IVR / dialplan build and admin setup are included. You pay monthly for hosting care, monitoring, reporting and change capacity. Optional go-live coordination for trunks or porting is quoted from 149 AZN when needed.

Most properties move in days once the number / trunk path is clear — not months of call-centre onboarding. Prompt recording, schedule design and cutover timing are confirmed in the quote.

Often no. Softphones and many existing SIP / VoIP desk phones work. If you want new handsets or a lobby phone, we size that separately — Absolute Voice itself is the server and software stack.

Yes. Add reception, reservations, night staff and managers as agents or groups. Watch live status, set queues and overflow, and size concurrent channels to your desk.

Yes. Typical trees include language first, then front desk, reservations, AI agent, voicemail or other branches you need — shaped for hospitality, not a generic office auto-attendant.

Yes. Schedules change greetings, menus and destinations by time of day, weekend and holiday — including closed-desk messages and on-call redirects when reception is dark.

Yes. Priority and hold rules let you push VIP, in-house or other tagged callers ahead when the lobby is busy — within the package and channel limits you choose.

Azərbaycan, English and Russian are first-class for menus and AI voice. Extra languages can be scoped on request.

Yes for day-to-day control — schedules, agents, queues and common IVR updates live in the admin panel. Deeper dialplan work stays with Absolute under your support package so the stack stays healthy.

Yes. Property groups and management companies can standardise voice ops with per-property greetings, queues and reporting. We size shared vs dedicated stacks in the quote.

Yes, where regulations allow. Recording is policy-based with clear retention, playback and review for quality, training or disputes.

Yes. Missed-call trails, callback history and desk alerts help recover calls — especially at night when nobody is watching a phone console.

The same missed-call or queue event can reach Telegram, email, SMS or WhatsApp. Slack and webhooks when the operations team works there. CRM, PMS and Hotel App when the stay record should move with the call. Care starts with alerts — Telegram is the usual night-desk setup, email if the hotel prefers it. Operations adds SMS where the trunk allows, and duty-manager commands. WhatsApp, Slack, webhooks, CRM, PMS and Hotel App are connected in the quote when those systems are in place.

Yes on Operations and above, where your trunk allows — confirmations, callback notes and light guest messaging on the same VoIP stack. Carrier SMS fees stay with your telco.

No. SIP trunk / telco charges stay with your carrier. Absolute prices the platform, hosting care and support. We help you size channels during the quote.

Yes on Intelligence with Hotel App integration: ID&V, reservation-aware answers, allowed changes, booking, confirmation messages and secure payment collection by phone. Already in production — not a future promise.

For reservation check, ID&V, stay changes and phone payments — yes, Hotel App (or equivalent Absolute stay data) is what makes the agent accurate. IVR, queues and desk alerts work without it; Intelligence is strongest with the app linked.

Yes. Guests can reach a person when they need one — or when the request is outside the AI’s allowed actions. Handoff rules are part of the dialplan design.

Yes. Many hotels begin on Care or Operations for IVR and desk control, then move to Intelligence when they want AI reservation voice. The same branded server stays in place.

Care (from 89 AZN) — hosting, monitoring, recording retention, monthly report and missed-call alerts.
Operations (from 159 AZN) — dialplan / schedule / agent changes, SMS, duty-manager commands and deeper reporting.
Intelligence (from 349 AZN) — everything in Operations plus AI voice, Hotel App link, ID&V and phone payments.

Yes. Move up when you need more change capacity, SMS, duty commands or AI. We re-quote the delta; you do not rebuild the whole stack from scratch.

Hotel App is the guest digital stay. Hotel Voice is the phone channel. Together they share reservation context so an AI agent can verify and act on the same stay the guest sees in the app.

Your desk uses Absolute’s partner login and the Hotel Voice admin UI to manage menus, agents, schedules and day-to-day voice settings. Access is set up during onboarding; seats and roles are confirmed in your package.

Absolute provides ongoing care with your support package — monitoring, reporting and agreed change capacity. Routine menu or schedule updates can often be done in admin; larger changes are handled through Absolute support without rebuilding the stack.

When recording is enabled for your package, calls can be stored for training, quality and dispute review under your hotel’s access rules. Retention and access details are confirmed during setup so they match how your desk works.

You can — if you have telephony engineers on staff. Absolute sells a hospitality-ready build on a dedicated VPS, admin UI your desk can use, ongoing care, desk alerts and optional AI linked to Hotel App — so the hotel runs the property, not the phone system.