Privacy Policy

This Privacy Policy explains how Absolute Azerbaijan collects, uses, shares and protects personal data across our websites, services and digital products.

1. Introduction

Absolute Azerbaijan LLC ("Absolute Azerbaijan," "we," "us," or "our") respects the privacy of everyone who visits our website at absoluteazerbaijan.com, uses our short-term rental management, renovation, staging and custom property services, or interacts with our digital products, including the Property Ops management software, the Online Check-in identity verification service, the partner portal at partner.absoluteazerbaijan.com, and our internal admin portal (together, the "Services").

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, how long we keep it, and the rights available to property owners, guests, tenants, partners, vendors, and website visitors. We have written it to be read alongside our Terms of Service and Cookie Policy.

Absolute Azerbaijan processes personal data primarily in accordance with the personal data protection legislation of the Republic of Azerbaijan. Where we deal with individuals located in the European Union, including through our Lithuania-based international contact point, we apply the principles of the EU General Data Protection Regulation (GDPR) as a matter of good practice, even where it does not directly apply to our operations.

2. Who Is Responsible for Your Data

The data controller responsible for the personal data described in this Policy is:

Absolute Azerbaijan LLC (Azerbaijani: Absolute Azerbaijan MMC)
Registered address: D.Aliyeva 156, Baku, AZ1000, Azerbaijan
Email: [email protected]
Phone (Azerbaijan): +994 55 296 66 11
Phone (international / Lithuania contact point): +370 617 666 11

If you have questions about this Policy, wish to exercise a data protection right, or want to raise a concern, please contact us using the details above. We aim to respond to all legitimate privacy requests within a reasonable time and, in any event, within the timeframes required by applicable law.

3. Who and What This Policy Covers

This Policy applies to personal data collected through:

Our public marketing website, absoluteazerbaijan.com, and its Azerbaijani and Russian language versions;
Enquiry, onboarding, and lead-generation forms, including self-serve partner sign-up and landing pages such as our property management and Online Check-in pages;
The partner portal (partner.absoluteazerbaijan.com), used by property owners and partners to manage listings, bookings, financial reporting, and communications;
The Property Ops software suite, used to coordinate cleaning, maintenance, channel synchronization, and owner dashboards;
The Online Check-in service, used to verify guest identity ahead of stays;
Our internal admin portal, used by authorized Absolute Azerbaijan staff to operate the Services; and
Direct communications with us by phone, email, or messaging channels.

It does not cover the practices of independent third parties, such as booking channels (for example Airbnb or Booking.com), payment processors, or our renovation and staging delivery partner Mester24.az, each of which maintains its own privacy notice governing data it processes as an independent controller.

4. Personal Data We Collect

The categories of personal data we collect depend on how you interact with us and may include:

Identity data: full name, date of birth, nationality, and, for Online Check-in, a copy or scan of a passport, national ID card, or equivalent travel document, together with a selfie or photograph used to confirm the identity of a guest ahead of arrival.
Contact data: postal and property address, email address, and telephone number.
Account data: partner portal or admin portal login email, magic-link authentication history, account preferences, and role or permission level.
Property and booking data: property listings, availability calendars, reservation dates, guest counts, special requests, check-in and check-out records, and maintenance or housekeeping tickets managed through Property Ops.
Financial data: bank account details required to process owner payouts, invoicing information, and transaction history. We do not store full payment card numbers; card payments are processed by regulated third-party payment providers.
Technical and usage data: IP address, browser and device type, operating system, referring pages, pages viewed, and approximate location, collected through our website and portals, including via cookies as described in our Cookie Policy.
Communications data: the content of enquiries, support tickets, call recordings (where legally permitted and disclosed), and correspondence exchanged with our team.
Vendor and staffing data: where relevant to coordinating renovation or staging projects delivered through Mester24.az, limited contact and scheduling data about the individuals assigned to a project.

5. Where We Get Your Data

We collect personal data:

Directly from you, when you complete a form, register for the partner portal, submit an Online Check-in, or contact our team;
From property owners, in relation to guests or tenants they place under our management;
From booking channels and online travel agencies (such as Airbnb, Booking.com, and similar platforms) that we integrate with to synchronize reservations on behalf of owners;
From our delivery partner Mester24.az, where renovation or staging services are jointly coordinated;
From publicly available sources, such as property or business registries, where necessary to verify ownership or company details; and
Automatically, through cookies, analytics tools, and server logs when you use our website or portals.

6. How We Use Your Data

We use personal data to:

Provide short-term rental management, renovation, staging, and custom property services, including coordinating delivery through Mester24.az;
Operate and maintain the Property Ops software, including channel synchronization, cleaning and maintenance scheduling, and owner dashboards and reporting;
Operate the Online Check-in service, verify guest identity, and satisfy legal guest-registration obligations that apply to short-term accommodation in Azerbaijan;
Administer partner portal and admin portal accounts, including issuing and validating magic-link sign-in requests;
Process owner payouts, issue invoices, and maintain financial and accounting records;
Respond to enquiries, provide customer support, and manage our relationship with owners, guests, and partners;
Send service updates and, where you have opted in, marketing communications about our services;
Detect, investigate, and prevent fraud, unauthorized access, and other security incidents; and
Comply with applicable legal, tax, migration-registration, and regulatory obligations, and respond to lawful requests from public authorities.

7. Our Legal Bases for Processing

We rely on the following legal bases, applying GDPR terminology for the benefit of EU-connected data subjects while remaining primarily governed by Azerbaijani law:

Performance of a contract — to deliver management, renovation, staging, Property Ops, and Online Check-in services under our agreements with owners, guests, and partners;
Legal obligation — to comply with Azerbaijani tax, accounting, and guest-registration requirements applicable to short-term accommodation providers;
Legitimate interests — to secure our systems, prevent fraud, improve our Services, and communicate with existing clients about related offerings, balanced against your rights and expectations; and
Consent — for optional marketing communications and non-essential cookies, which you may withdraw at any time.

We do not sell personal data. We share personal data only where necessary, with the following categories of recipients:

Mester24.az, our renovation and staging delivery partner, for the coordination and execution of renovation, refurbishment, and staging projects;
Booking channels and online travel agencies (for example Airbnb and Booking.com), to the extent required to manage reservations on an owner's behalf;
Payment processors and banks, to process guest payments and owner payouts;
Cloud hosting, software, and IT service providers that support the website, the Property Ops platform, the Online Check-in service, and the partner and admin portals;
Professional advisers, such as accountants, auditors, and lawyers, where necessary for their engagement;
Government and regulatory authorities, including migration and tax authorities, where required by Azerbaijani law, for example in connection with guest registration obligations; and
A successor entity, in the event of a merger, acquisition, restructuring, or sale of some or all of our business or assets, subject to appropriate confidentiality protections.

9. International Data Transfers

Personal data is primarily hosted and processed in Azerbaijan and in data centres operated by our cloud and software providers, which may be located in the European Union or elsewhere. Where personal data is transferred outside Azerbaijan, including to service providers connected with our Lithuania-based international contact point, we take reasonable steps to ensure it receives an appropriate level of protection, such as relying on providers bound by data processing agreements, standard contractual clauses, or equivalent safeguards recognized under GDPR.

10. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including:

For the duration of a management, renovation, staging, or partner agreement, plus a reasonable period afterward to handle post-contractual queries or disputes;
For guest registration and identity-verification records collected through Online Check-in, for the period required by Azerbaijani migration and accommodation-registration rules;
For financial, invoicing, and accounting records, for the statutory retention period required under Azerbaijani tax and accounting law;
For marketing consents, until you withdraw consent or a reasonable inactivity period has elapsed; and
For website and portal logs, typically for a limited operational period sufficient for security and troubleshooting purposes.

When personal data is no longer needed, we securely delete, anonymize, or aggregate it.

11. How We Protect Your Data

We apply administrative, technical, and organizational safeguards appropriate to the sensitivity of the data involved, including:

Encryption of data in transit between your device and our website, portals, and Online Check-in service;
Passwordless magic-link authentication for the partner portal, reducing the risk associated with reused or weak passwords;
Role-based access controls limiting admin portal access to authorized staff on a need-to-know basis;
Restricted access to identity documents and financial data, limited to personnel who require it to perform their role;
Regular review of our security practices and vendor arrangements; and
Internal procedures for identifying, containing, and responding to security incidents, including notification to affected individuals and authorities where legally required.

No method of transmission or storage is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to, and a copy of, the personal data we hold about you;
Request correction of inaccurate or incomplete personal data;
Request erasure of personal data, where retention is no longer necessary or required by law;
Request restriction of, or object to, certain processing activities, including direct marketing;
Request a portable copy of personal data you provided to us, where technically feasible; and
Withdraw consent previously given, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in Azerbaijan or, for individuals connected to the European Union, with your local supervisory authority.

13. Children's Data

Our Services are directed at adults and are not intended for use by children. We do not knowingly collect personal data from children for account or marketing purposes. Where a minor travels with a family booked through our management services, limited identity information may be processed through Online Check-in as required by law, under the responsibility of the accompanying parent or guardian. If you believe a child's data has been provided to us without appropriate consent, please contact us so that we can address it.

14. Cookies and Similar Technologies

Our website and portals use cookies and similar technologies to operate securely, remember preferences, and understand how our Services are used. Full details of the cookies we use, their purposes, and how to manage them are set out in our Cookie Policy, which forms part of this Privacy Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. Updates will be published on this page. Where changes are material, we will take reasonable steps to notify affected users, such as by email or a notice on the website, before the changes take effect.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Absolute Azerbaijan LLC
D.Aliyeva 156, Baku, AZ1000, Azerbaijan
Email: [email protected]
Phone (Azerbaijan): +994 55 296 66 11
Phone (International / Lithuania contact point): +370 617 666 11